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Voice Guide
A spoken guide on the site that explains the business system to owners — this is Adel, and you are using her now.
Live in demo
What it is
A conversational guide built into the website. On this demo it is aimed at clinic owners: Adel explains what each component does and why it matters commercially, and can navigate the site while she talks. The patient-facing version of the same idea is live on Star Aesthetic Centre, where a consultant called Niki helps patients find treatments and products. Neither gives clinical advice, and neither answers your practice telephone — that is a separate capability and it is not yet available.
Why it matters to your bottom line
- Owners evaluating a platform have specific questions and no appetite for reading twelve pages to find the answer to one of them.
- Speaking is faster than clicking. Somebody can ask 'how do gift vouchers work' and be on the page in a sentence.
- It demonstrates the capability rather than describing it, which is the whole argument of a demo site.
- On the patient side it answers the questions that would otherwise go unasked — what a treatment involves, what suits their skin, what to use at home — at the hour when nobody is at the front desk.
How it works here
Ask
The visitor speaks a question. The conversation is live, not a scripted menu.
Answer and navigate
Adel answers and can take the visitor to the relevant page, including these glossary pages, which she reads to keep her answers accurate.
Hand over
When somebody wants a human, she offers the Discovery Call with Ignatius at CRM Solutions.
Questions owners ask
- Could a version of this help my patients rather than owners?
- It already does, on a real practice. Star Aesthetic Centre runs a patient-facing consultant called Niki that helps people find the right treatment and the right products. Adel here is the owner-facing version. A patient-facing consultant is part of the platform package for your build rather than something running on this demo site.
- Can it answer my clinic's phone?
- No. Telephone answering is a separate capability and it is next phase, not live. See Missed-Call Text-Back for the honest current position.
- What is it, exactly?
- A voice guide on this demo, using Google Gemini for the live conversation. It is not a person and does not pretend to be.
Related
Want this working in your practice?
A short Discovery conversation is enough to know whether it belongs there — and what it would cost to keep doing without it.